Template Support
The help you need, when you need it
Squarespace Support & Resources
Frequently Asked Questions
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Once your order is complete, you’ll receive an email with a link to access your new template within 48 business hours.
You’ll also get instant access to my video tutorials that will guide you step-by-step through setting up and customizing your site. If you don’t see the email, check your spam folder or reach out to me for help.
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No, this template cannot be installed on an existing Squarespace site. It comes as a brand-new site, and you’ll need to accept the site invitation to get started.
If you’d like help moving content from your old site to the new template, let me know—I offer a Template Reskin service to make this process easier.
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Ownership of your site is transferred as soon as you accept the template invitation and connect it to your Squarespace account. You’ll have full control over the site, including the ability to publish, customize, and connect your domain.
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You’ll get a 6 month free trial with this template.
If your trial has ended, you’ll need to choose a Squarespace subscription plan to continue working on your site. Don’t worry—your progress will be saved, and you can pick up right where you left off.
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Absolutely! The template is flexible, and you can add as many pages as you need. Squarespace makes it easy to duplicate existing pages or create new ones from scratch while keeping your design consistent.
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Yes, you can! I offer a Template Reskin service where I customize the template for you—updating the colors, fonts, images, and content to align with your brand. Reach out for more details if you’d like me to take this off your plate.
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If you run into issues while customizing your template, don’t panic! You can always undo changes using Squarespace’s built-in tools.
If you need extra support, you can book a 1:1 support session where I’ll walk you through fixing any design hiccups.
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You’ll need a Squarespace subscription and a custom domain to keep your site live. If you don’t already have one, Squarespace offers several plans to choose from.
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No, each template purchase is for a single site. If you’d like to use the template for another website, you’ll need to purchase an additional license.
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Due to the digital nature of the templates, all sales are final, and refunds are not available. However, I’m here to help! If you run into any issues, just reach out during your 30-day support period, and I’ll do my best to assist you.
Open a support ticket
Our expert tech support team will respond within 2 business days.
